Policies

We are honored for you to shop with us!  The following information is to let you know how we use personal information collected on our site.  Please read it carefully before using the site and providing any personal information.  By using our site, you are accepting the terms described.

100% Satisfaction Guarantee

Our customers are very important to us and we want you to be happy with your purchase.  We try very hard to provide many pictures and give an accurate description of all our items, however life is not perfect and sometimes things do happen.  If you are not satisfied with your purchase, please contact us within 14 days so that we can work with you to arrange an exchange, refund or credit.

Returns:

  • We think you will be delighted with your purchase, but if not, please contact us within 14 days so arrangements can be made to your satisfaction.
  • All returns must be safely packaged as they were sent to you and be in the same condition they were received.
  • They must be in a clean, unused, resalable condition and have all the paperwork, accessories and wrappings.
  • Once we have received the item a refund will be issued for the original invoice price less any charges for shipping.
  • All return shipping charges are the responsibility of the customer.

Privacy:

Every website has their own privacy practices and should always be reviewed before providing any personal information.  Your privacy is very important to us.  We collect personal information like names, addresses, email addresses, phone numbers, etc. when they are provided to us by our customers.  This information is only used to fulfill your specific requests such as mailing your item.  The only other way we use your information is if you give us permission to use your contact information to add you to our mailing lists.  You name and personal information will be kept secure.

We take your privacy seriously and will:

  • NEVER freely supply your confidential and contact details to any third party without your permission.
  • NEVER sell your confidential and contact details to any other person or company.
  • NEVER publicly display your confidential details in any form.

Your information will only be used to :

  • Contact you via email or phone in regards to any order you have placed with us, or in response to any question or specific information you may request from us.
  • Creating your shipping label, which your shipping information will be provided to print your postage.
  • Your personal payment information will be provided by you directly to PayPal and we will no have access to this information.

Pre-Orders

  • All funds paid towards the purchase of items are non-refundable, however the funds may be used towards the purchase of another item.
  • Items will be returned to inventory and relisted if payment is not received two weeks after final payment is due unless arrangements are made.

Layaways:

  • We are pleased to offer layaway terms on our items priced $100.00 or more.  We require a 20% deposit which is due upon purchase and the balance plus shipping to be paid within 12 weeks.
  • If you have a problem and need assistance within the 12 week period, please contact us at cristy@babydollbemine.com.
  • Item will be shipped immediately upon receipt of the final payment.

Shipping:

  • We want you to receive your item as quickly as possible, so once an item is paid for we try to make sure it is sent within 24 hours of payment excluding weekends and holidays.
  • We ship our packages through the USPS.  We offer Parcel Select and Priority Mail for our customers in the United States and for our treasured International customers, Priority Mail International.
  • We charge actual shipping and if the cost of your shipping label is less than the shipping calculator charges, a refund will be issued to your PayPal account.

Payment:

  • We use PayPal as our checkout source.
  • When you use PayPal for online purchases, you do not share your financial information with us. All you are providing us with is your email and shipping address because your payment details are already safely stored on their secure servers.

 

 

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